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Know Where You Stand With lonestar

Access to lonestar depends on state law — eligibility, permitted activity, and account use all follow local regulations in your state. These terms set out what we expect from you and what you can expect from us.

State-based eligibilityAccount holder rightsData & privacy policyContact paths for disputesPolicy update notices
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lonestar Know Where You Stand With lonestar
REACH OUR TEAM

Contact Us About Policy or Account Questions

If a legal term isn't clear, or you need to raise a formal concern about your account data, our team handles policy queries the same way we handle cashier ones — directly and without a runaround. Use any of the three paths below depending on how urgent your question is.

Team online

Live Chat

Open the chat window from any page while logged in. Policy questions, account disputes, and identity verification issues are all handled here in real time.

Email Support

Send detailed policy queries or formal data requests to our support address found in your account settings. We respond to policy emails within one business day.

Account Help Center

Your account dashboard contains a dedicated help section where you can submit requests to review, correct, or delete personal data we hold on file.

HOW WE HANDLE DATA

Account Security and Data You Can Control

We keep your personal and payment data secure and only use it for the purposes stated in our privacy notice — running your account, processing PayPal, Venmo, or Play+ transactions, and meeting state regulatory requirements. You have the right to request access to the data we hold, ask us to correct anything inaccurate, or in certain circumstances ask us to delete it entirely.

Data Retention

Transaction records, identity documents, and account history are kept for the period required by state gaming regulations. We do not hold data longer than required and will confirm retention periods on request.

Cookie Policy

We use cookies to keep you logged in, remember your payment preference between sessions, and measure which parts of the lobby you use most. You can adjust cookie settings from the footer link on any page.

Account Security

Two-factor authentication is available on your account and we strongly encourage enabling it. Any login from an unrecognized device triggers an email alert to your registered address before access is granted.

Requesting Changes

Submit a data access or correction request through the Account Help Center or by email. We verify your identity before processing any request that changes personal data on your account.

Common Questions About Your Rights and Our Policy

These are the questions we get most often about account terms, data handling, and eligibility. If yours isn't here, live chat is the fastest way to an answer.

Access depends on your state's laws governing online gaming and sports betting. We make eligibility clear during account creation, and restricted states are blocked at sign-up before you can deposit or play.

We collect the information needed to verify your identity, process PayPal, Venmo, or Play+ transactions, and meet state regulatory requirements — including your name, address, date of birth, and payment details.

Submit a data access request through the Account Help Center or email support. We verify your identity first, then provide a summary of what we hold within the timeframe required by applicable state law.

You can request deletion of personal data not subject to mandatory state retention rules. Data tied to completed transactions, regulatory audits, or fraud prevention may need to be kept for defined periods under state law.

We send advance notice of material changes to your registered email address. Continuing to use the platform after the stated effective date means you accept the updated terms as written.

Start a dispute by contacting live chat with your transaction reference. For payment-provider disputes, you may also need to raise the issue directly with PayPal or Venmo according to their own resolution process.
Reference

Legal

Service availability depends on eligible states and local law. US online casino and sportsbook access is licensed state by state, so check your state's rules before opening an account. 21+ where applicable.

Access may be available only in states where local law permits.

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