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Read These Terms Before You Open an Account

These terms set out the rules between you and lonestar — what you agree to when you create an account, fund it through PayPal, Venmo, or Play+, and place a wager.

Eligibility by state lawPayPal, Venmo, Play+ coveredAccount rules clearly statedWithdrawal conditions explainedGoverns all wagering activity

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HOW WE HANDLE THIS

Account Security and Data Under These Terms

These terms also govern how we store and use your account data. Your identity documents, payment records, and wagering history are retained as required by applicable state regulations and our internal compliance standards. We do not sell your personal data to third parties.

Identity Verification

Before processing your first PayPal or Venmo withdrawal, we verify your government-issued ID and confirm your account details match. This step is required under these terms and cannot be skipped.

Data Retention Policy

Account records — including transaction logs for Play+, PayPal, and Venmo — are kept for the period required by state law. You can request a copy of your data through the account settings page.

Cookie and Tracking Use

We use cookies to keep your session active and to record your account preferences. Our cookie policy, referenced in these terms, explains what's collected, how long it's stored, and how to adjust your browser settings.

Requesting Changes or Closure

You can request account edits or full account closure through live chat or email. Closure requests are processed under the terms' account-termination clause; any pending PayPal or Venmo balance is settled before closure completes.

What These Terms Actually Cover

lonestar Service availability depends on eligible states and local law. US online casino and sportsbook access is licensed state by state, so check your state's rules before opening an account. 21+ where applicable.

By creating an account on lonestar, you confirm that you meet the age and state-eligibility requirements where you're located — access is available only where local law permits. These terms cover every part of your account relationship with us: how we verify your identity before your

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first withdrawal, how PayPal, Venmo, and Play+ transactions are processed and reversed, what happens if your account shows signs of fraudulent activity, and how we handle disputes. Funding your account through PayPal or Venmo means the transaction is subject to those platforms' own policies in addition
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to ours; Play+ prepaid card balances loaded to your account are governed by the card issuer's agreement alongside these terms. We may update these terms at any time — continued use of your account after a posted change means you accept the revised version. If a
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section of these terms is found unenforceable under applicable state law, the rest of the terms stay in effect. For any conflict between a promotion's specific rules and these general terms, the promotion rules apply to that offer only.

Service availability depends on eligible states and local law. US online casino and sportsbook access is licensed state by state, so check your state's rules before opening an account. 21+ where applicable.

TERMS CONTACT

Reach Us About These Terms

Questions about a specific clause, a payment dispute, or an account restriction? Our support team can walk you through what applies to your account and point you to the right section of these terms. Reach out through any of the paths below.

Live Chat Start a live chat session from your account dashboard. A support agent will pull up your account and address your terms question directly — no hold queue, no scripted runaround.

Email Support Send a detailed email to our support address listed in your account settings. Attach any relevant screenshots so we can match your question to the right terms clause and reply with a clear answer.

Account Help Center The Help Center inside your account covers common terms questions — eligibility, payment disputes, withdrawal holds, and account closure. Search by topic to find the clause that applies to your situation.

Common Questions About Our Terms

These are the questions we hear most often about how these terms apply to real account situations — eligibility, payments, closures, and what happens when something goes wrong.

Eligibility depends on your state's laws. You must meet the minimum age requirement and be located in a state where this type of account is permitted under local law at the time you register.

Yes. Each payment method operates under its own user agreement. Our terms cover how transactions interact with your lonestar account; the payment provider's terms govern the transfer on their end.

Access depends on where you're physically located when you log in, not where you registered. If your new state doesn't permit this type of account, you won't be able to wager until you're in an eligible state.

Contact support through live chat or email with your transaction ID and a description of the issue. Our team will review the transaction log and apply the dispute resolution process outlined in the terms.

We reserve the right to suspend or close accounts that violate these terms — including suspected fraud or ineligible-state access. Where practical, we'll notify you and settle any outstanding PayPal or Venmo balance first.

Submit a data request through the account settings page or via email to our support address. We'll respond within the timeframe required by applicable state law and explain what records are subject to mandatory retention.

Reference

Terms & Conditions

Access may be available only in states where local law permits.

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Read These Terms Before You Open an Account

Account Security and Data Under These Terms

Reach Us About These Terms

Common Questions About Our Terms

01 Who is eligible to open a lonestar account?

02 Do PayPal, Venmo, and Play+ have their own rules on top of these terms?

03 What happens to my account if I move to a different state?

04 How do I dispute a transaction under these terms?

05 Can lonestar close my account without notice?

06 How do I request a copy of my personal data or ask for it to be deleted?

Terms & Conditions

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