Reference

How lonestar Handles Your Personal Information

Your account data belongs to you, and we treat it that way. This policy lays out exactly what we collect, why we collect it, and how you can request changes or deletion — no legal fog, just plain talk about how your information moves…

Account Data ProtectionPayPal & Venmo Transaction PrivacyPlay+ Prepaid Card HandlingYour Right to Access & DeleteState-Law Compliance
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lonestar How lonestar Handles Your Personal Information
HOW WE PROTECT IT

Data Handling, Cookies, and Account Security

We apply industry-standard security practices across every layer of your account — from the moment you link a PayPal wallet to when a Play+ withdrawal clears. Here is a clear breakdown of the four areas that affect your data most directly.

Cookie Use

We use session cookies to keep you logged in and analytics cookies to understand how our mobile account pages load. You can manage cookie preferences through your browser settings at any time.

Account Security

Your account is protected by SSL encryption and two-step verification at login. We flag unusual access patterns — like a new device in Houston logging in from an unrecognized IP — and prompt re-verification before granting access.

Data Retention

We keep transaction records, including Venmo and Play+ activity, for as long as state law requires. Once that period expires and no legal hold applies, deletion requests are processed and confirmed by email.

Who Sees Your Data

Only staff with a direct operational need — account verification, payment processing, compliance review — can access your personal data. We never share it with marketing partners or unaffiliated third parties.

REACH US DIRECTLY

Contact Us About Your Privacy Rights

Questions about your data don't need a lawyer. Our account support team handles privacy requests — access, correction, deletion — through three direct channels. Response times depend on request complexity, but we acknowledge every submission and keep you in the loop at each step.

Team online

Live Chat

Start a chat session from your account dashboard. A support agent will pull up your data profile and walk through your request in real time, no hold music.

Email Support

Send your privacy request to our support address found in your account settings. Include your registered email and the specific data action you're requesting.

Account Settings

Many data actions — downloading your activity history, updating linked wallet details, reviewing PayPal and Venmo transaction logs — are available directly inside your account.

Common Questions About Your Privacy at lonestar

These are the questions we hear most often from account holders about how their data is stored, shared, and protected. If yours isn't here, live chat or email gets you a direct answer fast.

We collect your name, date of birth, email address, and the payment details linked to your chosen method — PayPal, Venmo, or Play+ prepaid card. Identity verification may require a government-issued ID.

We share only the data each processor needs to complete your transaction — nothing more. PayPal and Venmo handle your wallet-side data under their own privacy policies, which you accept at account setup.

Log into your account, head to account settings, and use the data export option. If you need help, contact support via live chat or email and we'll send your data file within the timeframe required by applicable state law.

Yes. Submit a deletion request through live chat or email. We'll confirm any legal hold periods — some transaction records must be kept under state law — and delete everything else once those periods pass.

Mobile account access runs over SSL encryption. Two-step verification is required when you log in from an unrecognized device, keeping your wallet and transaction history secure even if your phone is lost or stolen.

Our data practices apply wherever lonestar is accessible under state law. Availability depends on your state's regulations; where local law restricts access, the associated data handling also falls under those state-specific rules.
Reference

Privacy Policy

Service availability depends on eligible states and local law. US online casino and sportsbook access is licensed state by state, so check your state's rules before opening an account. 21+ where applicable.

Access may be available only in states where local law permits.

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